Privacy Policy

Last updated: 10 September 2026

At 528 Wellbeing, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, subscribe to our communications or otherwise interact with 528 Wellbeing.

528 Wellbeing connects healing artists, soulful spaces and meaningful wellbeing experiences, and provides wellness consultancy. In doing so, we may need to collect and process personal information from website visitors, clients, collaborators, practitioners and subscribers.

We aim to collect only the information we need and to be transparent about how it is used.

 

1. Who we are

The website is operated by 528 Wellbeing.

If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:

Email: [INSERT EMAIL ADDRESS]

Website: [INSERT WEBSITE URL]

 

2. Information we may collect

Depending on how you interact with our website, we may collect:

 

Information you provide directly

This may include:

 

    • Your name

    • Email address

    • Telephone number

    • Business or organisation name

    • Information you provide when contacting us

    • Information provided when enquiring about our services

    • Information provided when subscribing to our email communications

    • Any other information you choose to provide to us

 

 

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

 

    • IP address

    • Browser type and version

    • Device type

    • Operating system

    • Approximate geographical information

    • Pages visited

    • How you interact with the website

    • Referring website

    • Date and time of visits

    • Website usage and performance information

 

Some of this information may be collected through cookies and similar technologies.

 

3. How we use your information

We may use your personal information to:

 

    • Respond to enquiries and messages

    • Provide our services

    • Communicate with you about services, projects or enquiries

    • Send newsletters, updates and other marketing communications where you have given appropriate consent

    • Manage email subscriptions

    • Understand how visitors use our website

    • Monitor and improve website performance

    • Improve our services, content and user experience

    • Understand which content is useful to our audience

    • Maintain website security

    • Comply with our legal and regulatory obligations

 

We will not use your personal information for purposes that are incompatible with those explained in this Privacy Policy unless we are required or permitted to do so by law.

 

4. Our lawful basis for processing your information

Where applicable, we process personal information under one or more of the following lawful bases:

 

Consent

Where you have actively chosen to provide consent, such as subscribing to our email marketing or accepting non-essential cookies.

You can withdraw your consent at any time.

 

Contract

Where processing is necessary to provide a service you have requested or to take steps at your request before entering into a contract.

 

Legitimate interests

Where processing is necessary for our legitimate business interests, provided that these interests do not override your rights and freedoms.

For example, we may use limited information to respond to enquiries, manage our business relationships, maintain website security and improve our website.

 

Legal obligation

Where we need to process personal information to comply with a legal or regulatory requirement.

 

5. Email marketing and Klaviyo

If you choose to subscribe to our email communications, your name and email address, along with relevant subscription information, may be processed using Klaviyo, our email marketing platform.

We use Klaviyo to:

 

    • Manage our email subscriber list

    • Send newsletters and marketing communications

    • Manage subscriptions and unsubscribe requests

    • Understand engagement with our emails

    • Improve the relevance and effectiveness of our communications

 

Klaviyo may process information such as email addresses, names, IP addresses, cookie information and information relating to email engagement, depending on how our account and forms are configured.

Klaviyo processes customer data on behalf of its customers and provides contractual data protection arrangements through its Data Processing Agreement.

You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link included in our emails.

Once you unsubscribe, we will stop sending you marketing communications, although we may retain limited information necessary to ensure that we respect your unsubscribe request.

 

6. Cookies

Our website uses cookies and similar technologies.

Cookies are small text files placed on your device that can help a website function correctly, remember preferences and understand how visitors use the website.

We may use different categories of cookies, including:

 

Necessary cookies

These cookies are required for the website to function properly and cannot always be switched off.

 

Analytics cookies

We may use analytics cookies to understand how visitors use our website, including which pages are visited and how visitors navigate the site.

 

Other non-essential cookies

Depending on the functionality available on the website, third-party services may use cookies or similar technologies for additional functionality, analytics or other purposes.

Where required, we will ask for your consent before placing non-essential cookies on your device.

Under applicable UK rules, visitors should be told what cookies are being used and why, and non-essential cookies generally require consent before they are placed.

You can manage your cookie preferences through our cookie consent mechanism where available.

 

7. Google Site Kit and Google Analytics

We use Google Site Kit on our website to connect our website with Google services and understand website performance.

Depending on the services connected to Site Kit, this may include services such as Google Analytics and Google Search Console.

Google Analytics may collect information about how visitors use our website, including pages visited, interactions, device information and other technical information.

We use this information to understand website traffic and improve our website, content and services.

Google may process information collected through these services in accordance with its own privacy policies and terms.

Google’s Site Kit documentation confirms that website owners are responsible for managing the appropriate privacy notices and consent requirements when using Google services through Site Kit.

Where analytics cookies require consent, we will seek that consent before activating the relevant tracking.

 

8. How we share your information

We do not sell your personal information.

We may share personal information with trusted third-party service providers where this is necessary to operate our website or provide our services.

These may include:

 

    • Klaviyo – email marketing and subscriber management

    • Google – website analytics and related website services

    • Website hosting and technical service providers

    • Website security and maintenance providers

    • Professional advisers where necessary

    • Legal, regulatory or law enforcement authorities where we are legally required to do so

 

We expect third-party providers that process personal information on our behalf to have appropriate safeguards in place.

 

9. International transfers

Some of the service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is made in accordance with applicable data protection law and that appropriate safeguards are in place.

 

10. How long we keep your information

We will only keep personal information for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting or reporting requirements.

The length of time we retain information will depend on the type of information and why we collected it.

For example:

 

    • Enquiry information may be retained for as long as reasonably necessary to manage the enquiry or relationship.

    • Client information may be retained for the duration of our relationship and for an appropriate period afterwards where required for legal, accounting or business purposes.

    • Email marketing information will generally be retained while you remain subscribed, or as necessary to maintain suppression/unsubscribe records.

 

We regularly review the information we hold and securely delete information that is no longer required.

 

11. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

 

12. Your rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

 

    • Request access to the personal information we hold about you

    • Ask us to correct inaccurate or incomplete information

    • Ask us to delete your personal information in certain circumstances

    • Ask us to restrict how we process your information in certain circumstances

    • Object to certain types of processing

    • Withdraw consent where processing is based on consent

    • Request the transfer of certain personal information to another organisation

    • Object to direct marketing

 

If you would like to exercise any of these rights, please contact us using the details provided below.

 

13. Marketing communications

Where we send marketing communications by email, we will do so in accordance with applicable privacy and electronic communications legislation.

You can opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.

UK rules on electronic marketing operate alongside UK GDPR requirements.

 

14. Third-party websites

Our website may contain links to third-party websites, including websites belonging to healing artists, wellness practitioners, venues, partners or other organisations.

If you follow a link to another website, that website will have its own privacy policy and terms.

We are not responsible for the privacy practices or content of third-party websites.

 

15. Children’s privacy

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children through our website.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.

 

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or the way we process personal information.

The latest version will always be published on this page with the date it was last updated.

 

17. Contact us

If you have any questions about this Privacy Policy, how we use your information, or would like to exercise your data protection rights, please contact:

528 Wellbeing

Email: hello@528wellbeing.com

Website: www.528wellbeing.com

 

 

Your right to complain

If you are unhappy with how we have handled your personal information, please contact us first so that we have an opportunity to resolve your concerns.

You also have the right to complain to the UK’s data protection regulator:

Information Commissioner’s Office (ICO)

Website: https://ico.org.uk/

The ICO provides information about data protection rights and how to make a complaint.